Last updated: 01 Feb, 2026

Because our products are perishable, we do not require physical returns. However, we offer refunds, replacements, or store credit if an issue or dissatisfaction is reported within 24 hours.

⏳ Issue Reporting Window

If there is any issue with your order, please inform us within 24 hours of delivery.

Complaints received after this period may not be eligible for review.

⚠ Situations Eligible for Refund or Replacement

We offer a replacement, store credit, or refund in the following cases:

• Product damaged during delivery
• Incorrect item delivered
• Major quality issue related to taste, freshness, or preparation
• Customer dissatisfaction reported within 24 hours

Since our products are perishable, physical returns are not required. We will work with you via WhatsApp/email to resolve the issue.

Please note that slight design or decoration variations may occur as each cake is handcrafted.

📸 How to Request a Refund or Replacement

To help us resolve the issue quickly:

1. Contact us within 24 hours of delivery
2. Share:
   • Order number
   • Clear photos of the product and packaging
3. Send details via:
   • WhatsApp: +91-9711000580
   • Email: [email protected]

Our team will review and respond within 48 hours.

💳 Refund Process

If approved:

• Refunds will be processed to the original payment method

OR

• Store credit may be offered (based on customer preference)

Refunds typically reflect within 5–7 business days, depending on your bank.

🚚 Delivery Charges Refund

If the issue occurred due to damage or an error from our side, delivery charges will also be refunded.

❌ Non-Refundable Situations

We cannot offer refunds or replacements for:

• Change of mind after delivery (unless reported within 24 hours)
• Incorrect address provided at checkout
• Minor design or color variations
• Damage that occurs after the product has been received

Custom-made theme cakes are non-returnable once prepared, except in cases of damage or quality issues.

❌ No Physical Returns

Due to the perishable nature of our products, physical returns are not accepted once the order has been delivered.

📅 Order Cancellation Policy

Orders can be cancelled up to 1 day before the scheduled delivery or pickup time.
Cancellations made after this window are not eligible for a refund.

Cancellation requests are accepted during store hours: 10 AM – 8 PM.

💰 Refunds for Cancelled Orders

If an eligible advance order is cancelled within the allowed time, the refund will be processed to the original payment method within 3–5 working days.

❤️ Our Commitment

Your celebrations matter to us. If there’s ever a problem, reach out – we will always try our best to make it right.

📞 Contact for Order Issues

📱 WhatsApp: +91-9711000580
📧 Email: [email protected]

Overview

• The order can be cancelled up to minimum 1 day before scheduled delivery/pickup time. Else, cancellation comes with no refund.
• Orders/ cancellations can be placed during store timings-10am to 8pm.
• Delivery will be planned in a day slot of 12pm-7pm. For a specific delivery time, order can be collected from our store-T-2/0502, Fifth Floor, Paras Tierea, Sector 137, Noida, Uttar Pradesh-201301.
• Bigger cakes with special logistic requirements shall attract additional delivery charges.

Refund: If an eligible advance order is cancelled within the permitted window, the refund will be processed to the original payment method within 3–5 working days.

Delivery Delays & Exceptions

• In case of conditions beyond our control viz. bad weather conditions or festive/operationally heavy days, we might face delays. We will keep you posted in any such scenario. We seek co-operation from you during such circumstances.

Need help?

Contact us at [email protected] for questions related to refunds and returns.